Norman Davis

Norman Davis is an experienced technical support and business application analyst with a strong background in customer service and IT troubleshooting. Currently serving as a Pharmacy Support Specialist II at CyberlinkASP since March 2020, responsibilities include resolving customer issues via support calls and emails, managing server and client diagnostics, and creating technical documentation. Concurrently, Norman has been a Technical Support Specialist at JCPenney since July 2018, providing on-site support for software products. Additionally, at PepsiCo since April 2013, contributions include helpdesk support, system diagnostics, and management of software installations. Prior experience as a Tier 2 Support Analyst at AT&T involved mastering customer service protocols and fostering inter-departmental communication. Norman holds a Bachelor's Degree in Management Information Systems and Services as well as a Bachelor of Business Administration from Langston University.