Eric Meier is a seasoned professional with extensive experience in customer service management and operational performance, primarily within the airline industry. At Cygnific, Eric held the title of Senior Product & Performance Manager, overseeing performance results and product knowledge for various Air France-KLM customer service units from June 2021 to August 2024. Past roles at Cygnific included Manager Forecasting & Planning and Manager Customised Services & Care, where responsibilities encompassed worldwide special services, flight bundle servicing, and comprehensive customer care for multiple airlines. Eric also gained foundational experience at KLM Royal Dutch Airlines as a Junior Buyer and later as Unit Manager Service Recovery & Lounges, contributing to a robust career in service management and operational efficiency.
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