Steve Hopkins

Steve Hopkins is a seasoned professional with extensive experience in customer success and experience management. Currently serving as Senior Vice President of Customer Experience at Cyncly since October 2020, Steve leads global Support, Renewals, and Voice of Customer teams, emphasizing the enhancement of customer experiences across diverse markets. Prior to this role, Steve held the position of Chief Customer Success Officer at both Cyncly and Compusoft Group, where responsibilities included steering customer success management and support during significant mergers. With previous experience as Vice President of Customer Success at Culture Amp, Steve played a pivotal role in scaling customer success operations globally. Additional expertise includes strategic roles at Microsoft and involvement in innovative projects at various organizations, complemented by a Bachelor of Business in Entrepreneurship from RMIT University.