Omar Cervantes Malpica

Omar Cervantes Malpica has a diverse work experience which includes roles in customer success, sales, talent management, and human development. Omar currently works at CYPHER Learning as a Renewal Specialist and Customer Success Manager, providing support to customers during the renewal process for their learning management systems. Prior to this, Omar worked as an Inside Sales Associate at CYPHER Learning.

Omar also has a significant tenure at Softtek, where they held various roles related to talent management and development. Omar served as a Talent Manager, acting as a liaison between clients and internal management to align people-related activities with business goals. Omar was also part of the governance team and worked as a Human Development Leader, responsible for coordinating career paths, mandatory trainings, and cultural events.

Before joining Softtek, Omar briefly worked at Nissan Renault Finance México in a customer service role.

Through their work experiences, Omar has gained expertise in customer success, sales, talent management, and human development.

Omar Cervantes Malpica completed their education at the Universidad Politécnica de Aguascalientes. From 2008 to 2013, they pursued a Licenciatura en Negocios y Administración (Bachelor's degree) with a focus on Negocios internacionales (International Business). During this period, they gained knowledge and skills in Business Administration and Management.

In addition to their formal education, Omar further enhanced their expertise through certifications. In February 2022, they obtained the certification in Gestión de clientes potenciales (Lead Management) from LinkedIn. Omar also acquired the Top Agile Accountability & Top Performance Professional certification from the Wiszen Institute in April 2020. These certifications demonstrate their commitment to ongoing professional development and staying abreast of industry trends and best practices.