Paula Sandoval Alegria

Paula Sandoval Alegria is an experienced professional in international customer service, currently serving as an International Customer Service Specialist at Shell Whitmore Reliability Solutions since May 2023. Prior to this role, Paula held various positions at DAC Technologies from October 2005 to May 2023, including International & RMA Coordinator, RMA Coordinator, and Senior Customer Service Representative. Additionally, Paula worked at American Express from July 1985 to August 2004, where responsibilities included serving as a Customer Service Lead/QA and an Account Services/Fraud Investigator. Throughout these roles, Paula has demonstrated expertise in training and supporting teams, ensuring adherence to compliance standards, and measuring quality and productivity within customer service operations.