Safi Osmani

Safi Osmani is a proficient professional in process improvement and change management, currently serving as a Process Improvement and Change Specialist at Dahlsens Building Centres Pty Ltd since April 2025. Previous experience includes roles as Process Improvement Specialist and Business Process Specialist at RACV from September 2016 to March 2025, and a Member Service Analyst at Associated Retailers Limited from March 2014 to September 2016. Safi also held customer service leadership positions at Westpac and Suncorp Group from March 2010 to March 2014. Safi began the career as a Sales Specialist at Ray White from March 2009 to March 2010. Educational qualifications include a Bachelor of Business Management with a focus on Accounting and Business/Management from Swinburne University of Technology (2014-2018), a Certificate IV in Front Line Management from Setsolutions (2013-2014), and a current certification in First Aid from St John First Aid (2016-present).