Kenneth B. is a seasoned business analyst with extensive experience in workforce management and operational leadership across various industries. Currently employed at DAI Post since June 2025, Kenneth specializes in bridging business needs with technology solutions and improving efficiency through detailed process documentation. Previous roles include Workforce Management Supervisor at Lumina Datamatics, where Kenneth managed real-time operational performance, and Workforce Management Lead at Aventus, focusing on optimizing campaign performance. Kenneth has also served as Product Owner at Optum, overseeing business requirements documentation, and as a Life Coach at LoveYourself Inc., providing support to individuals diagnosed with HIV. An early career included positions at Tech Mahindra and Concentrix, developing workforce operations and aligning processes to client demands, as well as experience as a Customer Service Representative at Teleperformance. Kenneth holds a Bachelor of Science degree in Electrical, Electronics and Communications Engineering from the Technological University of the Philippines.
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