Leonardo Emiliano de França

Leonardo Emiliano de França is an experienced professional in customer experience and quality management, currently serving as Analista de Qualidade Pleno at Daki since June 2023, responsible for restructuring financial processes within the customer experience area. Previously, Leonardo held leadership roles such as Client Success Team Leader at Factorial, overseeing SMB performance metrics and client onboarding processes. At Provi, as Supervisor of Customer Experience, the focus was on continuous improvement strategies and developing quality training programs. Additional experience includes positions at Betterfly, Xerpay, BRASILTronic, 99, and TIM Brasil, where responsibilities encompassed customer support coordination, quality analysis, and team supervision. Leonardo holds an MBA in Process Management from Centro Universitário FMU and a degree in Marketing Management from Estácio.