Dallas Fort Worth International Airport
Ken Buchanan is the Executive Vice President of the Revenue Management and Customer Experience Division of Dallas Fort Worth International Airport. He oversees DFW’s Customer Experience, Terminal Management, Concessions, Market Research and Parking Operations. Mr. Buchanan is responsible for directing new strategies related to ground transportation, parking operations, guest transportations, and all customer experiences in the terminals.
Mr. Buchanan’s professional career includes more than 35 years of industry experience in revenue management, operations management, sales, merchandising technology, marketing and customer experience. He has served as the Director of Strategic Initiatives for Coors, Inc. and also has held executive-level positions at Kmart Corp., Kroger Corp., Information Resources Inc., and Pepsi Co.
Mr. Buchanan graduated with a bachelor’s in business from the University of Memphis and earned his MBA from Jackson State University.
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Dallas Fort Worth International Airport
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DFW Airport, Air Transport World’s 2019 Airport of the Year, warmly welcomes more than 69 million customers along their journey every year, making DFW one of the most frequently visited superhub airports in the world. DFW Airport customers can choose among 153 domestic and 56 international nonstop destinations worldwide. DFW is elevating the customer experience with modernized facilities and updated amenities, as well as through a $2.7 billion Terminal Renewal and Improvement Program to renovate its four original terminal buildings. Centered between its owner cities of Dallas and Fort Worth, Texas, Dallas Fort Worth International Airport also serves as a major economic generator for the North Texas region, producing over $37 billion in economic impact each year by connecting people through business and leisure travel.