Judith Leon

Judith Leon is a seasoned professional with extensive experience in product support and customer service across various organizations. At D2L, Judith has held roles from Bilingual Technical Support to Manager of Product Support since April 2012, where responsibilities include global ticket queue management, escalation management, and enhancing productivity through improved business processes. Judith demonstrates strong leadership and mentoring skills within the Product Support Team while focusing on client advocacy and reporting on key business KPIs. Prior experience includes providing community support services for the City of Kitchener and customer service roles at Arvato and Clubes Colon S.A, showcasing proficiency in resolving client issues and delivering effective communication in bilingual environments.