Paula Regina Faria de Souza

Paula Regina Faria de Souza is a seasoned professional with extensive experience in customer experience management, marketing communications, and business development. Currently serving as a Senior Customer Experience Manager at Danfoss since September 2010, Paula has driven significant improvements in quote-to-cash automation across various regions, achieving over 20% progress in one year. Previous roles at Danfoss include Senior Customer Quality Manager and Head of Marketing Communications for Latin America, where Paula adapted key customer experience programs during the Covid-19 crisis. With a background in language education and translation, Paula has also held positions as a Business Development Manager and communication consultant at Trend School, embarked on freelancing as a translator, and developed language programs at Companhia de Idiomas. Paula holds an MBA in Marketing from FGV and a degree in Speech-Language Pathology from Unifesp.