Catherine Shakespeare (nee Lake) is a committed Homeward Director with a robust background in operational improvement and customer excellence. With over 20 years of leadership experience, they have successfully managed teams of over 170 individuals and have implemented key projects, including telephony and CRM systems. Previously, Catherine held various roles at Nutricia, culminating in the position of Head of Customer Service. They earned an MBA from the University of Bath and a degree in Business Management from New College, Durham.
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