Fan Yolanda is a seasoned Client Servicing, CRM, and Analytics expert with over 13 years of experience in the marketing services and technology industries, nearly 9 of which are focused on Digital and CRM fields. In past roles as an Associate Account Director at Epsilon and a CRM Consultant at both GrowingIO and Ogilvy, they managed client relationships and developed CRM strategies for global clients including Coca-Cola and PepsiCo. Currently, as a Senior CEM Consultant at Danone, Fan continues to leverage their expertise in data-driven decision-making and client servicing. They possess excellent communication skills in both English and Chinese and have experience with various CRM tools such as Salesforce and HubSpot.
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