DR Bank
Chrystina Da Silva has extensive experience in quality assurance and customer service within the financial sector. At Laurel Road since February 2018, Chrystina has served in multiple roles, including Quality Assurance Team Lead and Senior Quality Control Analyst-Officer, with a focus on customer experience and executing monthly CSAT, quality monitoring, and complaint tracking. Concurrently, since January 2015, Chrystina has worked at Darien Rowayton Bank in Education Finance, managing student loans through various communication channels. Prior experience includes a decade at RBS, where Chrystina held roles as a Quality Analyst and Customer Service Agent, conducting call monitoring and audits to uphold company standards in customer satisfaction.
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DR Bank
DR Bank offers the same customer service and attentiveness of a community bank with the financial services and technology of a larger bank. Whether you’re stopping by or banking on-the-go, our team of experts is here to help. We are committed to long-term relationships and offer the conveniences and financial services you expect from a larger bank, with the incredible rates, safety, and personal attention you won’t find anywhere but home. Reminder - This is a public website. Never post any personal information on this website. Please call (203) 656-3500 for assistance with banking questions.