Alan Murphy

Alan Murphy is an experienced professional in project and service management, currently serving as the Escalations and Communications Manager at Dark Fibre Africa since January 2024. Previously, Alan held roles such as Global Project Manager at Digital Solutions Group and Activity Based Service Manager at Vodacom, where responsibilities included managing customer escalations and improving service delivery. With a strong background at Vodafone in customer onboarding and account management, Alan has consistently focused on enhancing customer experiences and supporting high-profile clients. Alan's career began at MTN, where initial roles included system administration and internal training, providing a solid foundation in both technical and customer service domains.