Frances Hazelton

Frances Hazelton is an accomplished professional in customer success and relationship management with extensive experience in the technology and service industries. Currently serving as Associate Principal of Customer Success at Darktrace since August 2020, Frances focuses on cultivating strategic partnerships and guiding clients through their security strategies. Prior roles at Darktrace include Customer Success Team Lead and Senior Customer Success Manager for EMEA, where Frances utilized expertise in French-speaking markets. Previous experience includes a Client Executive position at CDS Global, where strong communication skills were essential for maintaining client relationships, and a Graduate Trainee role at Coty, which enhanced sales capabilities. Frances's early career involved management and service roles in hospitality, complemented by a Business Management BSc from King's College London.