Franziska Kienzle is an experienced professional with a strong background in customer success and account management. Currently serving as an Enterprise Customer Success Manager at Darktrace since June 2025, Franziska previously worked as an Account Executive at apinity and as a Key Account Manager for Retail FMCG at Amazon. Earlier roles include Business Development Manager for B2B Retail at Amazon Business, Key Account Manager FMCG at PAYBACK, and Sachbearbeiter Auftragsabwicklung Export at ARBURG GmbH + Co KG. Franziska's education includes a Bachelor of Science in International Business from ESB Business School and a degree in Business Administration from Universidad de Las Palmas de Gran Canaria, alongside professional training as an Industriekauffrau with a specialization in International Business Management.
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