Laura Broad

Laura Broad currently serves as Principal Consultant for Strategic Accounts in Customer Success at Darktrace, where responsibilities include segmentation for scaling ANZ customer accounts and leading the Strategic accounts team. Prior roles at Darktrace included VP of Customer Success, achieving a 108% net revenue retention in FY22-23, and growing the Customer Success function from 5 to 16 team members. Previous experience includes various customer success positions across EMEA, culminating in regional leadership roles. Earlier in the career, Laura Broad worked at Countrywide Plc as an Account Manager, aiding HR and global mobility professionals at FTSE 500 companies, and as a Client Consultant focusing on business development and client relationship management. Laura Broad holds a Bachelor of Science in Geology/Earth Science from the University of Southampton, alongside GCSEs and A Levels from Heathfield Community College.