Mateus Costa

Mateus Costa currently serves as VP of Customer Success at Darktrace, where responsibilities include leading and mentoring a team of Customer Success Managers to enhance customer retention and satisfaction. Prior experience includes Global Director of Customer Success at CloudBlue, where Mateus successfully established the company’s first Customer Success Department. At SAP, Mateus held multiple roles, including Director of Customer Success & Renewals, achieving a renewal execution rate over 99% in Latin America. Additional experience encompasses roles at SAP SuccessFactors and GE, where Mateus managed sales and marketing initiatives across Latin America. Educational qualifications include a Master’s Degree in Marketing from Grenoble IAE, an MBA in Marketing from FIA Business School, and an Engineer’s Degree in Electrical and Electronics Engineering from Universidade Estadual Paulista Júlio de Mesquita Filho.