Omar Alshamout is a Customer Success Manager at Darktrace since October 2025, with prior experience as a Senior Customer Success Manager at Odoo from March 2022 to October 2025. Previously, Omar held roles as a Customer Service Manager at Eivan's Photo and Video and as a Customer Service Representative at Amazon. Early career experience includes being a Zain alshabab member at Zain Group from December 2016 to September 2018. Omar holds a Bachelor's degree in Mechanical and Maintenance Engineering from the German Jordanian University (2015-2020) and a Bachelor's degree in Mechanical Engineering from Deggendorf Institute of Technology (2019-2020).
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