Natalie Fleming

Natalie Fleming is a seasoned professional in client success and account management with extensive experience in the employee benefits and engagement sector. Currently serving as Client Success Director at Mercer since June 2021 and at Darwin since November 2020, Natalie has played a pivotal role in enhancing governance, risk management, and communication strategies. Previously, as Client Director and Global Lead Client Manager at Thomsons Online Benefits, Natalie contributed to the success of the Darwin platform, a market leader in automated employee benefits administration. Natalie's earlier roles include Senior Global Account Manager and International Operations Manager at Ten Group, where responsibilities encompassed managing key accounts across EMEA and North America and leading operational expansions in multiple countries. Natalie's educational background includes a Bachelor of Applied Science in Biology from the University of Exeter.