DASH BPO
Bongelwa Scott is an experienced operations professional currently serving as Senior Operation Manager at DASH BPO since July 2023, overseeing multiple lines of business and formulating strategic policies. Prior to this role, Bongelwa held various management positions, including Operations Manager at DashBPO and Quality Assurance Team Manager at Webhelp (Currys UK). Expertise spans quality assurance, operational compliance, team leadership, and process improvement, with a focus on enhancing customer experience and optimizing organizational performance. Bongelwa possesses an extensive educational background, including certifications in mentoring, coaching, and risk management from reputable institutions such as Oxbridge Academy and the University of South Africa.
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DASH BPO
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DASH BPO, LLC is a global leader in delivering best-in-class first party solutions for its strategic partners. With expertise in Customer Care, Sales, Collections, Quality Assurance, Verification, and Technical Support, DASH is an organization that understands the importance of a true partnership approach. As an extension of your company we understand that brand protection and providing a superior customer experience is our top priority. As a COPC certified company our performance management and process improvement approach has become an international benchmark in industries such as Financial Services, Automotive, Healthcare, Technology, and Telecom. The COPC standard has gained widespread acceptance and recognition in the Customer Service, Financial Services and the Business Process Outsourcing (BPO) space. Your Success is Our Business!