Luiza M.

Luiza M. is a seasoned professional with extensive experience in support operations and customer service. Currently serving as a Senior Support Operations Specialist at Dashlane since July 2022, Luiza previously held various leadership roles at Teleperformance, primarily overseeing teams for Netflix from March 2015 to July 2022. These roles included Team Leader for both Tier 1 and Tier 2, where responsibilities encompassed performance management, quality assurance, and team coaching. Luiza's earlier career included positions such as Events and Exhibition Producer at Paluana Comunicação, Documentation Assistant at the Centro de Conservação de Bens Culturais, and internships in preservation at prominent cultural institutions. Academically, Luiza holds a postgraduate degree in Arts, Entertainment, and Media Management from ESPM and a licentiate degree in Museology from the Federal University of the State of Rio de Janeiro.