Alejandro Jacome has extensive experience in technical support and customer success operations, currently serving as the Senior Manager of Global R&D Back-End Support and Customer Success Operations at Dassault Systèmes since 2016. In this role, Alejandro leads teams across multiple locations, focusing on initiatives to enhance back-end support and customer satisfaction. Previous positions at Dassault Systèmes include R&D Customer Support Senior Manager, where Alejandro managed an international team to address complex software issues and escalations, and HotFix/Patch Manager at Quintiq, overseeing the HotFix process from initiation to delivery. Alejandro's earlier career includes roles at GE, HP, and Baratz, with responsibilities ranging from application support to software development and consulting. Alejandro holds a Bachelor of Science in Computer Science from both Tecnológico de Monterrey and the University of Alberta.
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