Leonardo Acuna

Leonardo Acuna is an experienced VoIP and Contact Center Engineer currently working at Datagrama Comunicaciones S.A since May 2014, where responsibilities include the implementation and integration of Avaya and NICE software solutions, as well as providing lead technical support and expertise in major escalations related to these products. Prior experience includes working as a Senior Telecom Analyst at Bank of America from July 2012 to May 2014, focusing on second level support for mixed NICE call recording environments, and as a Cisco Customer Support Engineer at Sykes from July 2010 to July 2012, addressing complex product and network issues related to Cisco VoIP technologies. Leonardo Acuna holds a Licentiate degree in Telecommunications Engineering and a Bachelor's Degree in Computer Engineering, both from Universidad Latinoamericana de Ciencia y Tecnología.