Jai Moran

Jai Moran is a seasoned professional with extensive experience in service desk leadership and customer experience management. Currently serving as General Manager for Australia Service Desks at Datacom since August 2017, responsibilities include leading service desk teams, establishing performance metrics, and fostering professional development. Previously, Jai held various leadership roles within Datacom, including General Manager for CX Service Desk Solutions and Manager of Customer Experience Operations. Experience also includes roles at Transport for NSW and Roads and Maritime Services, emphasizing customer relationship management and process analysis. Earlier career positions at Hewlett-Packard and Fujitsu involved service management and team leadership. Jai holds a Bachelor of Technology in Information Technology Support from Western Sydney University.