Shrinidhi Sivashanmugam

Shrinidhi Sivashanmugam is a customer success professional with extensive experience in the technology sector. Currently employed at Datadog since December 2024, Shrinidhi previously held positions as a Customer Success Manager at Wolters Kluwer and QurHealth, where significant contributions included the design of a customer health scoring model that reduced churn by 15%. With a background in customer success executive roles at LeadSquared, Shrinidhi effectively managed enterprise accounts and enhanced product adoption through data-driven insights. Shrinidhi also has experience in academia as a Teaching Assistant at The University of Texas at Dallas, and has actively participated in event management, enhancing planning and sponsorship acquisition skills through roles at SRM University and TEDxChennai. Shrinidhi holds a Master’s degree in Information Technology and Management from The University of Texas at Dallas and a Bachelor of Technology in Information Technology from SRM IST Chennai.