Steven Troxell

Steven Troxell is a strategic Customer Success leader with over 12 years of experience managing enterprise accounts in SaaS, DevOps, and observability platforms, including roles at Datadog and Sauce Labs. They have built and led high-performing Customer Success teams, achieving significant growth metrics such as 110–130% net revenue retention through proactive lifecycle management. Steven's expertise lies in aligning technical solutions with customer needs, fostering long-term relationships, and driving measurable outcomes. They hold a degree in Business Administration with a focus on Finance and Marketing from Regis University.