Caroline Florence

Caroline Florence is an experienced professional in data and insight management, currently serving as the Founder and Director of Insight Narrator Ltd since 2012, providing training, coaching, and consultancy services. Caroline also holds a position as a Senior Associate at DataIQ, focusing on workshop design and the delivery of learning and development programs for data professionals. Previous roles include Senior Director at Ipsos MORI, where responsibility included managing a £2million global customer experience program, and Head of Client Services at Synovate, overseeing a business unit valued at AU$5.5 million. Additional experience spans leadership positions at Royal Mail, Post Office, Incite Marketing Planning, and Mitchells & Butlers. Caroline graduated with a BSocSc in Political Science from the University of Birmingham.