Salvatore Sherma

Senior Customer Success Manager at Dataminr

Salvatore Sherma has a diverse work experience spanning multiple industries. Salvatore began their professional career in 2011 at Victoria's Secret, where they worked as a Sales Processor and Cashier for over two years. In 2014, they transitioned to Philadelphia Insurance Companies as a Marketing Intern for a few months. In 2015, they had two internships, first at Womenkind as a Social Media/Advertising Intern and later at Red Tettemer O'Connell + Partners, where they worked in Account Management.

In 2016, Sherma joined ListenFirst as a Client Services Analyst, where they stayed for two years until 2018. In their role, they likely provided support and analysis to clients, ensuring their satisfaction and success. Following that, they worked at Reprise Digital as a Paid Search and Social Specialist for a year. This role indicates their expertise in managing paid search and social media campaigns.

Starting in 2019, Sherma joined Dataminr, where they have held various roles. Salvatore initially worked as a Customer Success Associate for nearly two years, supporting clients in utilizing data and technology for their success. Salvatore then progressed to the position of Customer Success Manager for a year, taking on more responsibilities and likely managing a team of customer success associates. Currently, they are a Senior Customer Success Manager at Dataminr, responsible for overseeing the success of key accounts and ensuring clients' satisfaction.

Throughout their career, Sherma has showcased their expertise in customer success, account management, and digital marketing, demonstrating their ability to adapt and excel in different environments.

Salvatore Sherma obtained a Bachelor of Science in Business Administration with a major in Marketing from Saint Joseph's University, where they studied from 2013 to 2016. During the same year, they also received a Real Estate License from the South Jersey School of Professional Business. Additionally, Salvatore has obtained several certifications, including a Customer Success Manager Certification from The Success League in October 2020 and a Strategic and Conceptual Selling with Perspective certification from Miller Heiman Group in July 2019. Salvatore also holds a Google AdWords certification, although the institution and date are unknown.

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Timeline

  • Senior Customer Success Manager

    January, 2023 - present

  • Customer Success Manager

    January, 2021

  • Customer Success Associate

    May, 2019

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