Alana Resnick

Alana Resnick has a diverse work experience spanning various roles and industries. Alana started their career at Tania Bass Couture as a Social Media Manager, where they managed the company's social media accounts and promoted its products. Alana then worked as a Summer Camp Counselor at Chelsea Piers and as a Social Video Strategy Intern at Fullscreen Media, where they gained experience in community management, content analysis, and social media analytics.

Alana later joined Gamma Phi Beta International Sorority as the Fashion Chair, where they organized and managed fashion-related activities. Alana also interned at Medidata Solutions as a Digital Marketing Intern, focusing on content strategy. At Colgate University, they served as a Social Media and Print Intern and later became the Administrative Vice President and Coach at Colgate Figure Skating, demonstrating their leadership skills.

In their most recent roles, Alana worked at Wunderkind (formerly BounceX), where they served as a Customer Success Associate and later as a Customer Success Manager. Alana focused on developing relationships with clients, ensuring their success and satisfaction, and driving revenue growth. Alana was responsible for managing a portfolio of high-value clients and implementing strategies to enhance customer experience and retention.

Before joining Wunderkind, Alana worked at Melio as both a Customer Success Manager - Level 1 and Level 2. In these roles, they managed and retained SMB clients, developed a scalable customer success program, implemented reporting and analytics systems, and optimized the program through A/B testing and data analysis. Alana'sefforts contributed to significant revenue growth and high retention rates.

Currently, Alana is working at DataSnipper as a Customer Success Manager, where they use their expertise to drive customer success and satisfaction.

Overall, Alana Resnick's work experience showcases their skills in customer success, relationship management, social media, and leadership.

Alana Resnick holds a Bachelor of Arts (BA) degree from Colgate University. During their time there, they studied Economics, Film and Media Studies, and Sociology. Prior to attending Colgate University, Alana completed their high school education at The Chapin School. Alana also pursued studies in Economics at The University of Edinburgh.