Nicole M. is a highly driven professional with over 20 years of operational experience in healthcare and retail operations. Currently serving as the Senior Director of Operations at Datavant, they lead a 1300-seat contact center while focusing on strategic deployment and process improvement. Previously, Nicole held various leadership roles, including Managing Director of Hub Operations at TriWest Healthcare Alliance and Manager of Customer Service at Aetna, where they established effective call center models and improved service metrics. Nicole holds a Lean Six Sigma Green Belt certification and possesses extensive knowledge of CMS Government Contracts, including Medicare and Medicaid.
This person is not in any teams
This person is not in any offices