Maria Eduarda Joazeiro Gomes

Maria Eduarda Joazeiro Gomes is a skilled technical support engineer with extensive experience in business continuity and data recovery, currently serving as a Premium L2 Technical Support Engineer at Datto since May 2023. Previously, Maria was involved with IBM from October 2021 to May 2023 as an IT Support Specialist, where responsibilities included troubleshooting various operating systems, collaborating with internal teams, and enhancing customer support experiences. Earlier roles included a Technical Sales Advisor at Best Buy and an Atlas Help Desk Specialist at Valencia College, demonstrating a strong foundation in customer service and technical support. Maria is pursuing a Bachelor's degree in Computer Science with a minor in Mathematics at the University of Central Florida, building on an Associate of Arts in Computer Science from Valencia College.