Nikki Murray is a Risk Quality Specialist in Member Success at Dave, focusing on the Dispute Intake team and developing an AI-driven scorecard to enhance member experiences. With a background in quality assurance, Nikki has held positions including Quality Assurance Manager at Installation Made Easy, Inc., CXO Quality Control Lead at BILL, and Quality Assurance Specialist at Divvy, where expertise in program development and customer experience analysis was demonstrated. Previous roles also include a Head Teacher at La Petite Academy and various sales positions, showcasing a diverse skill set in education, customer service, and business management. Nikki holds an Associate of Arts degree in Early Childhood Education and Teaching from the College of Southern Idaho.
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