William Crane

William Crane has extensive experience in IT support, currently serving as the Desktop Support Team Lead at DaVita since April 2008, where responsibilities include remote and onsite user support, troubleshooting hardware and software issues, and collaborating with IT teams to enhance user satisfaction. Previously, William worked as a Help Desk Analyst at DaVita and as a Help Desk Support Tier I at Oppenheimer & Co., providing technical support through various communication channels and tracking issues for timely resolution. William also gained hands-on technical experience as a Field Service Technician at United Telecomp, where responsibilities involved troubleshooting, configuring equipment, and providing support for client installations. William holds a certification in Computer Network Securities from Anthem College.