Steve Desilets currently serves as the Manager of Problem Management in Cloud Excellence at Dayforce since February 2024. Prior to this role, Steve was the Senior Manager of ITSM at UKG from March 2020 to February 2024, where leadership was provided to a team of 10 ITSM professionals, focusing on cloud-based solutions and implementing BlackRock3 incident commander principles. Steve's experience also includes management positions at Intercontinental Exchange, overseeing a team of Problem Managers dedicated to root cause analysis, and at Fidelity Investments and Liberty Mutual in various capacities involving problem management and support services. Steve holds a Bachelor’s degree in Computer Science from Daniel Webster College.
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