Emily Joy Sia

Emily Joy Sia currently serves as Senior Manager of Customer Solutions Engineering at dbt Labs, having transitioned from a managerial role in the same department. Prior experience includes key positions at DrChrono as Technical Customer Support Manager, where responsibilities spanned operational strategy, customer success, data analysis, and team development. Prior to DrChrono, Emily held managerial roles in data growth and quality, member support, and operations across multiple organizations including Devex and NCO Philippines. Emily's background includes expertise in process improvement, cross-functional collaboration, and effective team management, cultivated since the completion of a BA in Legal Management from the University of Santo Tomas.