Krystal H.

Krystal H. is an accomplished Senior Billing Analyst at DC Water, with extensive experience in financial analysis and customer service within various organizations. Since October 2017, Krystal has been responsible for managing high-value group bill accounts, conducting consumption analysis, and resolving billing issues to optimize collections. Previous roles include Financial Collections Analyst at Osiris Therapeutics, where Krystal developed strong skills in handling customer disputes and processing adjustments, and Collections Specialist II at ICAT Logistics, where Krystal contributed to achieving collection goals through diligent account management. Early career experience includes roles in accounts payable/receivable and collections management, showcasing a robust background in financial operations. Krystal holds a Bachelor of Arts degree in Sociology from the University of Maryland Eastern Shore.