DCC Propane, LLC
Andrew Rochford currently serves as a Voice - Cloud Engineer at DCC Propane, LLC, where responsibilities include managing the migration of nearly 200 sites to the RingCentral and RingCentral/NiceCXOne Contact Center platforms. Previous experience includes work as a Telephony Analyst at Enlivant, where Andrew facilitated the transition to a managed VoIP service for multiple communities, supported telephony services across over 200 sites, and improved call flow processes. As a VoIP Technician at UNIS Fulfillment and Transportation, Andrew led the transition of offices to Zoom Phone and designed unified call flows. Earlier roles as a Systems Administrator and Desktop Support Technician at Barcodes, Inc. involved project management for phone system migrations and support for sales teams, while initial experience as a Desktop Support Engineer at Seagull Scientific included managing PBX systems and enhancing network security. Education was completed at Seattle Central College.