DCM Services
Mark Josephsen has extensive experience in operations management and training within the collections sector, currently serving as Operations Manager at DCM Services since November 2017, after progressing through multiple roles including Team Lead and Sr Accountant Representative. Previous positions include Specialist at iQor, Department of Education Collections Trainer at Teffia, and Lead Trainer at Gatestone & Co., where Mark focused on training employees on collection processes related to the Department of Education. Mark began their career in collections as a Team Lead at Enterprise Recovery Systems, Inc.® and as a Collection Specialist at Progressive Financial Services, with a foundational background in retail management as General Manager of PACKGING STORE. Mark holds a Bachelor of Arts degree in Voice and Opera from Luther College.
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DCM Services
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Minneapolis-based DCM Services, is the industry leader in estate and specialty account resolution services, maximizing the value of client portfolios across financial services, healthcare, retail, and telecom industries through innovation and performance. Its recovery solutions offer a full range of services from proprietary web-based solutions to full outsourcing, maintaining an unmatched spectrum of innovative solutions that increase recoveries, protect brand value, and enhance survivor relationships – with respect and sensitivity. For more information on all DCM Services’ offerings, visit www.dcmservices.com.