iQor is a managed services provider of customer engagement and technology-enabled BPO solutions.

Outsourcing

iQor

iQor's headquarters in Fort Lauderdale, FL, United States

Chris Crowley

Bob Baertlein

Martin Lehtio

Runa Rosenfield

Tone Holmen

Ronald Gilliam

Jeff Swedberg

Joe Przybylowski

David Schaar

Bryce Engelbrecht

Brian Cole

Yno Gonzalez

Saurabh Bhaskar

Lloyd Cochran

Richard Eychner

Jason Grier

Prabhjot Singh

Fleurette Navarro

Scott D. Vogel

Sue Nokes

The Operations team at iQor is responsible for overseeing the day-to-day functions of the company’s customer engagement and BPO services, ensuring efficient and effective service delivery. This team manages client relationships, contract compliance, and continuous improvement initiatives while driving operational strategies to meet business objectives. Through leadership and coordination across various roles, they ensure the optimization of processes and successful execution of client projects.

Operations

At iQor, the Vice Presidents team comprises senior leaders overseeing diverse functions including finance, project management, business development, technology, operations, and strategic development. They are responsible for driving the company's strategic initiatives, ensuring operational efficiency, cultivating key partnerships, leading digital transformation efforts, and optimizing customer engagement solutions to foster business growth and innovation.

Vice Presidents

The Human Resources team at iQor is responsible for talent acquisition, employee relations, organizational development, and compliance. They manage the recruitment process, onboard new employees, foster a positive workplace culture, and ensure adherence to employment laws and company policies. The team also provides training and development programs to enhance workforce capabilities and support career growth within the organization.

Human Resources

The Directors Team at iQor is responsible for strategically leading diverse facets of the company’s operations, including analytics, account management, billing, global sales, IT, information security, product management, sales proposals, sales enablement, and marketing operations. This team drives key initiatives to enhance customer engagement, optimize business processes, and ensure the effective implementation of technology-enabled BPO solutions.

Directors Team

The Senior Management Team at iQor oversees and coordinates high-level operations across various departments, ensuring optimal performance in customer engagement, supply chain management, workforce optimization, active learning programs, sales, and billing. They provide strategic direction, drive key initiatives, and maintain overall service quality within the company’s technology-enabled BPO solutions.

Senior Management Team

The Leadership Team at iQor drives strategic decision-making and oversees the company's financial health and digital transformation initiatives. Comprising top executives, including the CFO and Chief Digital Officer, this team collaborates to enhance customer engagement solutions, streamline operations, and foster innovation in technology-enabled services. Their collective expertise ensures that iQor remains at the forefront of the BPO industry, delivering exceptional value to clients and stakeholders.

iQor

Org chart

Board & advisors

Teams

Operations

Vice Presidents

Human Resources

Directors Team

Senior Management Team

Leadership Team

Offices

iQor

Org chart

Board & advisors

Teams

Operations

Vice Presidents

Human Resources

Directors Team

Senior Management Team

Leadership Team

Offices

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