DCS
Badri Bilal is a seasoned professional with extensive experience in business analysis and service management, currently serving as the Lead Business Analyst and Service Manager at DCS since March 2023, primarily focusing on PEGA requirements for British Telecom (EE). Previous roles include Senior Business Analyst and Product Owner at IBM UK, where responsibilities involved shaping and analyzing business requirements and coordinating with subject matter experts. Badri Bilal's career spans over two decades, with key positions at IBM covering various roles such as Knowledge Manager, Managing Consultant, and Solutions Architect, as well as experience in telecommunications and aviation software products. With foundational skills developed at Ness Technologies, Polaris Software Lab, and education in Computer Applications and Commerce, Badri Bilal brings a diverse technical background and a proven track record in delivering business solutions.
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DCS
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We are a pure play Pega Partner and recognized specialist in 1:1 Customer Engagement solutions – leveraging the power of Pega’s AI & Decisioning capabilities. Adopting a customer obsessed mindset we measure our successes on the value we deliver to our clients and the experiences we help deliver to their customers. We do this by simplifying customer engagement solutions to empower businesses to drive measurable change and deliver better customer experiences through personalized interactions. With offices in the UK, Netherlands & India our Pega practice has grown to 80+ people which includes 40+ Certified Pega Decisioning Consultants. We provide a range of services from short term on-site Consultancy & Advisory services to Managed Service Partnerships leveraging blended onshore/offshore teams. Our services extend to provide end to end capabilities across all of Pega’s solution areas including: • 1:1 Customer Engagement • Intelligent Process Automation • Customer Service • Test Automation To find out more about what differentiates us then please contact us at enquiries@wearedcs.com or by visiting our website.