DCS
Emma Laden is currently the Head of Client Services at DCS. Previously, Emma worked as a Transformation Consultant at Merkle EMEA, specializing in maturity assessments for various industries. Prior to that, Emma had management roles at Giraffe Restaurants, ASK Italian, Best Western International, and The Tasting Room. Emma holds a First Class Bachelor’s Degree in Business Management with Marketing from the University of the West of England.
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DCS
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We are a pure play Pega Partner and recognized specialist in 1:1 Customer Engagement solutions – leveraging the power of Pega’s AI & Decisioning capabilities. Adopting a customer obsessed mindset we measure our successes on the value we deliver to our clients and the experiences we help deliver to their customers. We do this by simplifying customer engagement solutions to empower businesses to drive measurable change and deliver better customer experiences through personalized interactions. With offices in the UK, Netherlands & India our Pega practice has grown to 80+ people which includes 40+ Certified Pega Decisioning Consultants. We provide a range of services from short term on-site Consultancy & Advisory services to Managed Service Partnerships leveraging blended onshore/offshore teams. Our services extend to provide end to end capabilities across all of Pega’s solution areas including: • 1:1 Customer Engagement • Intelligent Process Automation • Customer Service • Test Automation To find out more about what differentiates us then please contact us at enquiries@wearedcs.com or by visiting our website.