Todd Horn

Todd Horn is a seasoned professional with extensive experience in workforce management and contact center analytics. Currently serving as a Senior Workforce Management Analyst at Dean Health Plan, Inc. since June 2016, Todd Horn previously held positions at WEA Trust, including Reporting and Planning Specialist and Contact Center Data Analyst, where responsibilities included data retrieval, analysis, and performance reporting for contact center operations. Additionally, Todd Horn served in the US Army as a Drill Sergeant and Infantry Sergeant, accumulating valuable leadership skills, and has earlier experience in customer service and management roles. Todd Horn's educational background includes attendance at the University of Wisconsin-Whitewater.