Kreston Edghill

Kreston Edghill is an accomplished IT professional with a robust background in service delivery and point of sale operations. Currently serving as the IT Service Delivery & Point Of Sale Operations Manager at Decathlon UK since June 2021, Kreston manages POS operations across 28 countries, achieving a 99% system uptime. Prior roles include IT Service Delivery & Support Manager and notable contributions such as increasing first contact resolution from 58% to 85% and enhancing helpdesk automation from 78% to 89%. Kreston's career spans multiple companies, including Bluecube Technology Solutions and easyJet, with a solid foundation in technical support roles. Kreston holds GCSEs from Oakgrove, emphasizing commitment to continuous improvement and excellence in IT services.