Nicolas Macias is an accomplished customer support manager with extensive experience in leading large teams and driving operational excellence. Currently serving as Manager of Customer Support at Deel since November 2021, Nicolas oversees approximately 100 staff, focusing on efficiency and strategic improvements while developing leadership within the team. Previous roles at Deel included Senior Team Lead, where Nicolas managed a team of 50 members and collaborated across multiple functions to enhance service delivery in global payroll and compliance. Prior to Deel, experience includes roles at Sutherland and Teleperformance, emphasizing customer satisfaction and quality assurance. Nicolas holds a degree in Business Administration from Universidad Nacional de Colombia.
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