Simone Jiao

Simone Jiao is a seasoned professional with a diverse background in customer experience and operations management. Currently serving as a CX Project Manager at Deel since January 2024, Simone leads the Voice of Customer program and manages CX data. Previously held roles include Senior Operations Analyst at Cornershop by Uber from January 2022 to January 2024, and Growth Analyst at Selina in 2021. Simone also worked as a Core Operations Associate at Wealthsimple, a Campaign Coordinator at GetQuorum, and a Brand Representative at Abercrombie & Fitch Co. Notable early experience includes participation in the launch of UberEATS, where Simone contributed as a Partner Support Representative. Educational background includes a Bachelor's Degree in Neuroscience and Physiology from the University of Toronto, with earlier schooling at Sir John A Macdonald Secondary School.