TW

Tom W.

Head of Customer Success at Defaqto

Tom W. began their work experience in 1998 as a Semi Pro Rugby Player for CHINNOR RUGBY FOOTBALL CLUB LTD, where they played a significant role in helping the team climb the English league structure from amateur level to the national leagues. Tom retired in 2014 due to injury.

In 2002, they joined Defaqto and started as a Telesales Executive, selling Aequos on CD Rom. Over the years, their interest in technology and helping users grew, leading to a transition into the customer training team. Tom progressively worked their way up within the company, becoming the Head of Training in March 2006 and eventually securing the role of Head of Customer Success in July 2012. Tom'stenure at Defaqto exceeds 19 years, indicating their dedication and commitment to the company's success.

Tom W. attended the University of Roehampton from 1997 to 1999. During this time, they studied Sports Studies & Geography, although specific details about their degree were not mentioned.

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