DEFEND INSURANCE GROUP (DIG) companies provide specialty insurance solutions for the automotive sector and handle claims, focusing on extended warranties, GAP insurance, and other innovative products. Driven by a mission to exceed customer expectations by delivering peerless automotive solutions and customer support, DEFEND empowers customers to worry less and Experience More and makes a significant contribution to their satisfaction and loyalty to DEFEND’s almost 4,000 partners across the Czech Republic, Poland, Hungary, Slovakia, United Kingdom, Lithuania, Romania, and Germany. Since 2019, DIG has been part of Fortegra, an A- rated US insurance company, and its European subsidiary, Fortegra Europe Insurance Company, is its primary insurer. For further information, please visit our website www.defendinsurance.eu, www.defend-online.eu or follow us on LinkedIn.




Automotive

Insurance

DEFEND INSURANCE GROUP

DEFEND INSURANCE GROUP's headquarters in Praha, Czech Republic

Andrew

Loredana Nicolau

Zuzana Labancova

Miroslava Izáková

Tomasz O.

Leanne Kershaw

The Claims Management Team at DEFEND INSURANCE GROUP is responsible for efficiently processing and adjudicating insurance claims related to extended warranties, GAP insurance, and other automotive insurance products. Team members handle tasks such as initial claims intake, investigation, validation, and resolution. Their goal is to ensure timely and accurate claims determinations, thereby enhancing customer satisfaction and maintaining the trust and loyalty of DEFEND’s partners across various European markets.

Claims Management Team

The Business and Operations team at DEFEND INSURANCE GROUP focuses on strategic growth and optimizing internal processes. They identify and develop new business opportunities, manage and enhance operational workflows, and ensure seamless project execution across various regions. Key roles include overseeing market expansion, improving customer service efficiency, and coordinating with partners to uphold DEFEND's high standards of service delivery.

DEFEND INSURANCE GROUP

Org chart

Teams

Claims Management Team

Business and Operations

Offices

DEFEND INSURANCE GROUP

Org chart

Teams

Claims Management Team

Business and Operations

Offices

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