Steven Cervera

Steven Cervera is a seasoned IT professional with extensive experience in IT Service Management, Change and Configuration Management, and Business Analysis. Currently serving as a Change and Configuration Manager at the Defense Counterintelligence and Security Agency (DCSA) since October 2021, Steven's career includes roles such as Application Discovery Consultant at World Wide Technology and Senior ITIL/ITSM Consultant at AZ Consultancy Group. With expertise in security and regulatory compliance, solution design, and process development, Steven has successfully led various IT initiatives across multiple organizations, including the United States Army NETCOM and Maricopa County. Steven holds multiple ITIL certifications and a Cisco Certified Network Associate (CCNA) accreditation, alongside a rich educational background in systems analysis and server technologies.